Enrolment help
Frequently Asked Questions
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Answers
When will I hear something about my application?
Direct application students: once you have submitted your application to the Faculty of Arts you will receive a confirmation of receipt of direct entry application in the mail. If you have not received this after 10 working days please contact us.
After this we will process all applications as fast as possible - however some may require consultation with individual programs. All applicants will receive a response to their application - successful or not. Successful applicants will receive a letter of offer which will include all enrolment instructions. You should receive a response within 2 - 3 weeks (during peak times) of your original application. If you have not heard from us by then please contact us.
Have your received my email?
The Faculty of Arts receives approximately 50 - 100 emails per day - this means that while we may not respond to your email immediately this does not mean we have not received it.
All general contact email addresses (coursework@arts.monash.edu.au and PG.Coursework.Admin@arts.monash.edu.au, etc.) have an automatic confirmation of receipt, please accept this as confrimation that we have received your email and will respond as soon as possible.
Please do not repeat your inquiry if you have received a confirmation of receipt - the multiple emails delay response times as it increases the number we need to respond to. If you have not heard from us and / or the matter is urgent - please phone your home campus.
When can I start my course?
There are two intake periods for all Arts courses- enrolment times - in each year.
The first is in January - February, commonly called VTAC enrolment because the biggest group of students starting at this time are the school leavers entering a bachelor's degree for the first time. However, non-school leavers, direct entry, diploma courses, honours students and postgraduate students also receive offers at this point in time.
The second is at mid-year, June-July. This period, called 'mid-year enrolment' is when students in a number of courses start their studies half-way through the year. Not all courses have a mid-year intake, so you will need to check if the course you want to apply for has this option.
What if I want to defer?
You may be offered a place in a courser, but not start studying straight away; this is what universities call a deferral.
In most courses you can defer your place for up to six or twelve months. By deferring your place you can take some time off from studying and it does not count towards the completion time limit for your course.
You can download an Application for Deferment form from the Monash Enrolments website. You can either post this form to us, or deliver it in person on your scheduled enrolment day.
Important
If you are deferring DO NOT do any enrolment steps - once you have accepted your place (by entering information into the WES etc.) you cannot take a deferral.
The University will contact you when you are due to return from your deferral to advise you on how you will enrol - so make sure you keep your contact details up to date!
VTAC Students - Important
Activating the 'defer' option on the VTAC Infoline or Infonet does not defer you from your Monash Arts course. You must also complete an Application for Deferment form to confirm your deferral.
If you do not officially notify us of your request to defer you will lose your place in your course.
What if I miss preenrolment?
If you can make it to a preenrolment session or information session that you are invited to as part of your enrolment you should make every effort to attend - they are designed to make your enrolment easier, to give you information that you need, and to allow you a chance to ask questions.
However, sometimes this is just not possible. Don't Panic! You do not need to contact us to tell us (unless the invitation asked for an RSVP), just complete all other possible enrolment steps and turn up where asked for other events.
Preenrolment involves a Power Point presentation - we will load this on the preenrolment site and you can watch it on your home, library, or internet cafe computer.
What if I can't make it to my enrolment day?
If you are unable attend on your designated enrolment day in person and/or unable to enrol via the Web Enrolment System (WES), you should appoint a Proxy to enrol on your behalf. A proxy is someone who is given authority to enrol on your behalf.
You can download an Authorisation for Proxy Enrolment form from the Monash Enrolments website: this site includes instructions on how to complete this form, and what your Proxy will need to do on enrolment day.
Important
If you don't enrol at the time specified in your offer letter, either on-line, in person, by proxy, or you don't advise the Arts Coursework Office that you cannot attend or be represented at the specified enrolment time, you will lose your place in your course. You can do this by emailing or phoning us.
If something goes wrong on the day you are due to enrol - your car breaks down, sudden illness, etc. - Don't Panic! Again, ring us and leave a message (if you are put through to voicemail) - including your name and a contact number) and we will organise an alternative day. Or you can email us with your details.
Who we can discuss your course and enrolment information with is very limited - if you do not give someone written permission to act on your behalf we cannot give them any personal information about you, or action any requests they might make - for more details visit our Privacy and Information Requests section.
What if I don't have computer/internet access?
Once you are enrolled in a Monash course you will be able to use the computers on campus to do your administrative tasks on-line. If you do not have internet access at home don't forget that you can use the internet at most local libraries and in internet cafes.
What is manual enrolment?
Manual enrolment is when you complete your unit enrolment on a hard copy form instead of via the WES . you will have to enrol manually if you do not have computer/internet access, or for certain course types (you will be told if you are in a non-WES course in your offer letter).
What if I have a timetable clash?
Don't panic - visit the Arts Allocate+ frequently asked questions page for help.
What If You Were Unable to Use the WES
Students are required to do as much of their enrolment on-line as possible before enrolment day. This is because the WES is the Monash student administrative interface and is used to access results after exams, re-enrol each year, and do a number of other administrative tasks relating to your course. The sooner you feel comfortable with the WES the easier you will find it to deal with the administrative matters related to your course.
IMPORTANT! Many students will be enrolling at the same time as you so the more steps you complete on-line means less time spent waiting in queues.
BUT DON'T STRESS! If for some reason you are unable to complete your Enrolment Questionnaire, CSP Payment Option form, or your Unit enrolment, do not panic! You will be able to enrol in person on the enrolment day listed in your offer letter. Simply do all the thinking about your enrolment before the day and come in prepared to manually enrol.